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Compliance and Performance Management and Indicators

The Compliance and Performance Management and Indicators document aims to provide definitions and clear distinction between compliance and performance management and to provide some examples of indicators.

What does this document cover?

1. Introduction

2. Concepts

 - Compliance management

 - Performance management

 - Performance versus Compliance

3. Indicators

 - Key performance indicators (KPIs)

 - Key risk indicators (KRIs)

4. Examples of compliance and performance indicators

5. Balanced Scorecard (BSC) – a tool for monitoring performance and compliance indicators

6. Summary and conclusions

Target audience

The target audience is primarily pharmacovigilance staff working at EU NCAs.


Document: 60 page pdf.

Click here to access this document.

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